Shipping

Turnaround times

As each item is made to order, it will take 2-4 business days before your item is shipped. Purchasing Express Post does not expedite the turnaround time of your item.


Domestic postage (within Australia)


PLEASE NOTE: Due to ongoing Coronavirus pandemic, Australia Post are  experiencing domestic and international delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Based on this, we recommend ordering in advance where possible, and selecting Express Post for a speedier delivery time.

 
Orders under $65:
$8.50 regular tracked post
$11.50 express post

Orders over $65:
Free regular tracked post
$3.00 Express Post upgrade

Postage within Australia is based on Australia Post’s domestic Parcel Post service and includes tracking.

Estimated delivery time varies depending on your location. 

Please allow 7-10 working days (from receipt of order dispatch confirmation) for your item to be delivered. If you have not received your order after this time, please contact us and we will follow up.
Delivery times to WA could take slightly longer as orders are posted from Sydney. If WA customers require orders urgently, please select Express Post.


International postage

Postage outside of Australia is based on AusPost’s International Parcel Post service and includes tracking. The cost is calculated at checkout based on the country.
If your country or your address is not found by our system, please contact us and we'll price and organize your shipping.

Estimated delivery time varies depending on your location. 

Please allow 20 working days (from receipt of order dispatch confirmation) for your item to be delivered. If you have not received your order after this time, please contact us and we will follow up.

Some countries may charge a customs or tariff fee that is not included in the shipping cost. Dog Influencers is not responsible for any costs or issues that occur at customs.


Incorrectly addressed  & returned parcels


If the parcel is returned to us as undeliverable due to an incorrect delivery address, you will be charged for redelivery. If this occurs, we will contact you to arrange.

Orders in that case are NOT refundable, sorry.